RECALL Moen Flo Lithium-Ion Battery Backup Product Safety Recall 10,000 in U.S. – 14 in Canada
RECALL: Moen lithium-ion battery back-up can overheat, posing a fire hazard.
This recall pertains to a small percentage of Moen Flo Smart Water Monitor Battery Backups, Model 920-001. It involves only the Flo Smart Water Monitor Battery Backup, not the Flo Smart Water Monitor and Shutoff itself, or any other accessories. The Flo Smart Water Monitor Battery Backup was sold as an optional accessory to the Flo Smart Water Monitor and Shutoff.
You should immediately unplug and stop using your recalled battery back-up and contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries.
In an abundance of caution, Moen has decided to voluntarily recall the affected model in collaboration with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada.
You can go to this site for detailed instructions.
If you own a Flo Smart Water Monitor Battery Backup you should stop using the Battery Backup and UNPLUG IT.
Disconnect the Flo Smart Water Monitor Battery Backup from the wall.
Disconnect the Flo Smart Water Monitor Battery Backup from the Flo Smart Water Monitor and Shutoff device.
AFTER the unit is unplugged, permanently disable the Battery Backup unit by cutting the shorter cord (connection to Power Adapter).
NOTE: Do NOT cut cord while the unit is still plugged in. Do NOT cut the power adapter cord to the FLO Smart Water Monitor and Shutoff.
NOTE: Moen recommends using either side cutters or a strong pair of kitchen shears.
Take a picture of the cut cord with the Flo Smart Water Monitor Battery Backup, showing both pieces in the image. Ensure the Serial Number and Manufacturing Date Code are readable in the image. See example image.
Dispose of the unit in accordance with applicable laws for the disposal of lithium-ion batteries.
To request a full refund, complete the web form or contact the Moen Smart Water Support Team toll-free at 844-633-8356. You must provide one or more images containing both ends of the cut cord and the Serial Number and Manufacturing Date Code on the unit.
Once Moen receives your refund request with supporting pictures, your refund request in the form of a check will be mailed to you in 8-12 weeks.
Incidents/Injuries: There have been three reports of backup batteries that have overheated and caught fire. No injuries have been reported but minor property damage has been reported.
Sold at: Lowe’s, The Home Depot and other stores nationwide and online including at Amazon.com from August 2019 through November 2022 for about $250 for the battery.
Manufactured by: Moen Incorporated, of North Olmsted, Ohio
Manufactured in: China
Note: Recalled lithium-ion batteries should be disposed of in accordance with applicable laws, including following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.
Complete the form at the bottom of the Moen web page, OR call Moen Smart Water Support toll-free at 844-633-8356, from 8 a.m. to 8 p.m., ET Monday through Friday and from 11 a.m. to 8 p.m., ET Saturday
Website: https://www.moen.com/product-safety-recalls/flo-lithium-ion-battery-backup-model-920-001 Phone: (844) 633-8356