Bose is recalling bass modules manufactured before April 1, 2006 that were sold with select Acoustimass, Lifestyle, and Companion home theater systems.
About 884,000 in U.S.; about 98,000 in Canada; about 18,300 in Mexico.
Under certain conditions, electrical components within the bass module can fail, posing a fire hazard. There are 21 reports worldwide of the bass modules igniting or melting, including three incidents of fires resulting in property damage to carpeting, an entertainment cabinet and to materials surrounding the bass box. No injuries have been reported.
Sold at: Bose stores, Best Buy, Circuit City, Sam’s Club, Sears and other electronics stores nationwide, and online at Bose.com from January 1994 through April 2007 for between $220 and $2,200.
The following product names listed on the bass modules and date codes contained in the serial numbers are included in this recall:
Bose Product Names – All Date Codes:
Acoustimass 10 III Home Entertainment System
Acoustimass 16 Home Entertainment System
Acoustimass 5 Series IV Powered Speaker System
Acoustimass15 Home Theater Speaker System
Acoustimass 20 Powered Speaker System
Companion CS-6 Powered Speaker System
Lifestyle 5 Series II Powered Speaker System
Lifestyle 8 Powered Speaker System
Lifestyle 12 Powered Speaker System
Lifestyle 20 Powered Speaker System
Lifestyle 25 Powered Speaker System
Lifestyle 30 Powered Speaker System
Lifestyle 50 Powered Speaker System
Powered Acoustimass 5 Series III Speaker System
Powered Acoustimass 5 Series IV Speaker System
Powered Acoustimass 8 Speaker System
Powered Acoustimass 8 Series II Speaker System
Powered Acoustimass 9 Speaker System
Powered Acoustimass 20 Speaker System
Powered Acoustimass 25 Speaker System
Powered Acoustimass 25 Series II Speaker System
Powered Acoustimass 30 Speaker System
Powered Acoustimass 30 Series II Speaker System
Powered Acoustimass 800 Speaker System
Powered Acoustimass 900 Speaker System
Acoustimass 6 III Home Entertainment Systems bet.2090-6091 only
Acoustimass 15 II Home Entertainment System Between 2090 and 6091
To determine if your bass module is impacted, follow the steps below. If your bass module is included in the recall, please stop using it and unplug it from the electrical outlet immediately.
Locate your bass module. Below are two images of the bass modules included in this recall. The color of your bass module may be either black or white.
Bass Module Version #1
Bass Module Version #2
Unplug your bass module from the electrical outlet. Turn your bass module so you can view the label. Find your product name and serial number on the label. The product name is located at the top of the label next to the Bose logo. The serial number is described as “SER. NO.” or “SERIAL NUMBER”. See examples below. Your label may look slightly different than these images.
Bass Module Version #1
The label is located on the bottom of your bass module. Make sure to take a picture or write down your product name and serial number for easy access when needed.
Bass Module Version #2
The label is located on the back of your bass module. Make sure to take a picture or write down your product name and serial number for easy access when needed.
If your product name is “ACOUSTIMASS 6 III HOME ENT. SYSTEM” or “ACOUSTIMASS 15 II HOME ENT. SYSTEM”, go to Step 4 below to determine if your bass module is included in the recall. If your product name is something different, go back up to the product list above and match the product name from your label to the product list.
If the product list indicates that your bass module is included in the recall, please go to Step 5 below for instructions on how to return it
If your product name is “ACOUSTIMASS 6 III HOME ENT. SYSTEM” or “ACOUSTIMASS 15 II HOME ENT. SYSTEM”, look at the serial number on your bass module (you can find your serial number as shown above in “Step 2”).
Find digits 8 through 11 of the serial number (circled in the image below).
If digits 8 through 11 are between 2090 and 6091, your product is included in this recall. Please go to Step 5 below for instructions on how to return it.
If digits 8 through 11 are not between 2090 and 6091, your product is not included in this recall.
If you have determined that your bass module is included in the recall by following the steps above, stop using it immediately and do not plug it in or reconnect it to electrical power. Return your bass module and we’ll repair it free of charge. Alternatively, given the age of your product, you may elect to return your bass module in exchange for a 40% discount on a new Bose Soundbar, which is our newer all-in-one music and home theater sound solution.
To initiate your bass module return:
1. Is your serial number 17-digits? You may use the self-service option below by entering your serial number from the Bass Module label.
17-digits example: 010052z82009999AS
2. Is your serial number less than 17-digits? Please contact Bose directly using the contact information at the bottom of the page. A Bose customer service agent will assist you.
Less than 17-digits example: A5P30GE106432
3. If you are unable to use online self-service for any reason, please contact Bose using the contact information at the bottom of the page.
Helps4Health is unable to initiate the Self-Service program. Continue on to "CONTACT US" below.
Do you need additional help, is your serial number less than 17-digits or not registering, or are you still unsure if your bass module is included in this recall? Use below contact information to contact us directly.
Monday - Friday 9 AM - 9 PM ET
Saturday 9 AM - 7 PM ET